# Road Runner Driver Services

> Door-to-door medical appointment transport from Bairnsdale, East Gippsland, Victoria, Australia, to Sale, Traralgon and Melbourne. The driver waits during the appointment and returns the passenger home the same day. Hospital discharge pick-ups home to East Gippsland are also available from Central Gippsland Health (Sale), Latrobe Regional Health (Traralgon) and Melbourne hospitals. The service focuses exclusively on medical appointments and hospital discharges.

## Key facts
- Business: Road Runner Driver Services, 176a Macleod Street, Bairnsdale VIC 3875, Australia (ABN 46 116 499 723)
- Website: https://www.roadrunnerdriverservices.com.au
- Type of service: non-emergency medical transport for seated passengers (private driver service, not an ambulance)
- How to book: in writing only, by email to adam@roadrunnerdriverservices.com.au or through the website booking form, so confirmations, tax invoices and trip documents can be issued; bookings, changes and cancellations are not accepted by phone or text
- Phone (calls and texts, general enquiries only): 0407 464 371, 8am–7pm, seven days a week
- Trip times: timed around each passenger's appointment, not limited to enquiry hours (for example, early departures for morning appointments in Melbourne)
- Pick-up towns: Bairnsdale, Stratford, Sale (Stratford and Sale pick-ups on the way are the same price as Bairnsdale)
- Destinations: Sale (Central Gippsland Health and Sale clinics), Traralgon (Latrobe Regional Health and Traralgon specialist clinics), Melbourne hospitals and specialists
- Drop-off: at the hospital or clinic front entrance, so there's no parking to find and no long walk from the car park
- Waiting: the driver waits nearby during the appointment; the passenger sends a text when finished
- Travel times from Bairnsdale: Sale under an hour, Traralgon around an hour and a half, Melbourne around three and a half hours (each way)
- Passengers: seated passengers only; no wheelchair or stretcher transport; a folding walker fits in the boot
- Carers: one carer or support person travels at no extra charge
- Shared trips: two patients going to the same hospital or town on the same day (appointments within two hours of each other) can share a trip at a reduced per-patient rate; up to four passengers in total
- Vehicle: 2024 MG ZS SUV
- Who it suits: people unable to drive, older travellers and carers, NDIS participants (self-managed or plan-managed), WorkCover and insurance clients, patients recovering from day procedures, hospital discharge planners
- Payment: fixed prices, GST inclusive; a tax invoice showing ABN and GST is provided for every trip; payment required by 5pm the day before travel; a deposit applies to Melbourne trips
- Status: launching soon; accreditation with Safe Transport Victoria is underway; prices will be published when bookings open
- Local operator: Bairnsdale-based driver, part of the community for over 40 years

## Not offered
- Airport transfers
- Wheelchair or stretcher transport
- Emergency transport (call 000 in an emergency)
- Bookings by phone or text

## Common questions
- Can a carer come? Yes. One carer or support person travels at no extra charge.
- Will the driver wait if the appointment runs late? Yes. The driver waits; the passenger texts when finished and is met at the front entrance.
- Can hospital staff book for a patient? Yes. Discharge planners, nurses and social workers can email to arrange a patient's trip home.
- Can I book before my discharge time is confirmed? Yes. Book in writing with the expected discharge day, then confirm the time once the hospital does. Waiting time is included for Traralgon and Melbourne discharge pick-ups.
- Can NDIS or an insurer pay? Every trip comes with a tax invoice. Self-managed or plan-managed NDIS participants may be able to claim transport to appointments (check with the plan manager or support coordinator). WorkCover and insurance clients can forward the invoice to their case manager or insurer.

## Pages
- [Home](https://www.roadrunnerdriverservices.com.au/): overview, how it works, FAQ and contact
- [Bairnsdale to Sale medical transport](https://www.roadrunnerdriverservices.com.au/sale-medical-transport/): Central Gippsland Health and Sale clinics
- [Bairnsdale to Traralgon medical transport](https://www.roadrunnerdriverservices.com.au/traralgon-medical-transport/): Latrobe Regional Health and Traralgon specialists; appointments and discharge pick-ups
- [Bairnsdale to Melbourne medical transport](https://www.roadrunnerdriverservices.com.au/melbourne-medical-transport/): Melbourne hospitals and specialists; driver waits; same-day return
- [Hospital discharge transport](https://www.roadrunnerdriverservices.com.au/hospital-discharge-transport/): pick-ups home to East Gippsland from Sale, Traralgon and Melbourne hospitals
- [NDIS and WorkCover transport](https://www.roadrunnerdriverservices.com.au/ndis-workcover-transport/): tax invoice for every trip; self-managed and plan-managed NDIS; WorkCover and insurance clients
- [Booking terms](https://www.roadrunnerdriverservices.com.au/booking-terms/)
- [Privacy policy](https://www.roadrunnerdriverservices.com.au/privacy/)